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Privacy Policy

Commitment to Privacy

The appropriate collection, use and disclosure of patients’ personal health information is fundamental to our day-to-day operations and to patient care. Protecting the privacy and the confidentiality of patient personal information is important to everyone employed by Respect Rx Pharmacy.

Our Privacy Policy attests to our commitment to privacy and demonstrates the ways we ensure that patient privacy is protected. Our Privacy Policy applies to the personal health information of all our patients that is in our possession and control.

What is Personal Health Information?

Personal health information means identifying information about an individual relating to their physical or mental health (including medical history), the providing of health care to the individual, payments or eligibility for health care, and health number.

The 10 Principles of Privacy

Our Privacy Policy reflects our compliance with fair information practices, applicable laws and standards of practice in pharmacy.

1. Accountability

We take our commitment to securing patient privacy very seriously. Each employee of Respect Rx Pharmacy and associated with NaloxoneCare.com is responsible for the personal information under his/her control.

2. Identifying Purposes:

We ask you for information to establish a relationship and serve your medical needs. We obtain most of our information about you directly from this secure and encrypted website. We will limit the information we collect to what we need for those purposes, and we will use it only for those purposes.

3. Consent

You have the right to determine how your personal health information is used and disclosed. For most purposes, your consent is implied as a result of you consenting to receive naloxone from this website. We will not use your personal health information for any other means. Despite the consent directive; healthcare providers may override the consent directive in certain circumstances, such as emergencies.

4. Limiting Collection

We collect information by fair and lawful means and collect only that information which may be necessary for purposes related to the provision of your naloxone kit.

5. Limiting Use, Disclosure and Retention

The information we request from you is used for the purposes defined. We will seek your consent before using the information for purposes beyond the scope of the posted privacy statement. Under no circumstances do we sell patient lists or other personal information to third parties.

There are some types of disclosure of your personal health information that may occur as a benefit to Respect Rx Pharmacy this includes consultants and suppliers to the Practice, on the understanding that they abide by our Privacy Policy, and only to the extent necessary to allow them to provide business services or support to this Practice.

We will retain your information only for the time it is required for the purposes we describe and once your personal information is no longer required, it will be destroyed. However, due to our on-going exposure to potential claims, some information is kept for a longer period, which may be as long as ten years according to pharmacy regulations in Ontario.

6. Accuracy

We endeavour to ensure that all decisions involving your personal information are based upon accurate and timely information. While we will do our best to base our decisions on accurate information, we rely on you to disclose all material information and to inform us of any relevant changes.

7. Safeguards: Protecting Your Information

We protect your information with appropriate safeguards and security measures. Respect Rx Pharmacy maintains personal information in a combination of paper and electronic files. Recent paper records concerning individuals’ personal information are stored in files kept onsite at our office. Access to personal information will be authorized only for the employees associated with Respect Rx Pharmacy. Our pharmacy computer systems and related websites are encrypted and password-secured and constructed in such a way that only authorized individuals can access secure systems and databases.

If you send us an e-mail message that includes personal information, such as your name included in the “address”, we will use that information to respond to your inquiry. Please remember that e-mail is not necessarily secure against interception. If your communication is very sensitive, you should not send it electronically unless the e-mail is encrypted or your browser indicates that the access is secure.

8. Openness: Keeping You Informed

Respect Rx pharmacy has prepared this plain-language Privacy Policy to keep you informed. You may view a copy by visiting our website at www.naloxonecare.com . If you have any additional questions or concerns about privacy, we invite you to contact us by phone and we will address your concerns to the best of our ability.

9. Access and Correction

With limited exceptions, we will give you access to the information we retain about you within a reasonable time, upon presentation of a written request and satisfactory identification. We may charge you a fee for this service and if so, we will give you notice in advance of processing your request. If you find errors of fact in your personal health information, please notify us as soon as possible and we will make the appropriate corrections.

10. Challenging Compliance

We encourage you to contact us with any questions or concerns you might have about your privacy or our Privacy Policy. We will investigate and respond to your concerns about any aspect of our handling of your information. In most cases, an issue is resolved simply by telling us about it and discussing it. You can reach us at:

Mark Barnes, Pharmacist and Owner

Respect Rx Pharmacy
11 Selkirk Street
Ottawa , Ontario K1L 6N1

613-422-8181 (phone)
613-422-8152 (fax)